We are here to provide you a hassle free shopping. If the craft is damaged or defective by the time you receive your order. You have to inform us within 24 hrs once you receive the package. We will replace your order for free within 13 days of receiving your shipment or refund your amount (excluding shipping costs). Simply drop an email to email@example.com with the order no found at the top of the order confirmation email or call us 09895892909 and we will take care of your order.